Osterling Consulting Services: create and transform
Resources
Products
“The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service and Technical Environments”
by Karen Martin and Mike Osterling
published by Productivity Press
Product Description: The Kaizen Event Planner is a practical, how-to guide for planning and executing Kaizen Events in non-manufacturing settings, and conducting post-Event follow-up to sustain the changes made. Geared to continuous improvement professionals and leadership within the office areas of manufacturing, the service sector and knowledge-worker environments, this book provides the methodology and practical tools for generating measurable results, while building a motivated workforce and laying the foundation for continuous improvement.
“Metrics Based Process Mapping: An Excel Solution” (CD)
by Karen Martin and Mike Osterling
published by Productivity Press
Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support the adoption of lean practices in office, service, and technical environments. Designed and developed by lean practitioners, this technique integrates the functional orientation of conventional swim-lane process maps with the time and quality metrics used in value stream mapping. While MBPM can be used to help improve any cross-functional process, it is an especially effective means for understanding and acting on office, service, and technical process improvement opportunities identified during value stream mapping.
This CD provides improvement teams with an Excel-based solution to electronically archive and distribute current and future state MBPMs created with paper and Post-it® notes. See the attached pdf for an overview of how this tool can save you countless hours when documenting your processes.
Lean Glossary
From A3 to WIP, this glossary provides a standard understanding of the lean terminology.
CLICK HERE to download the Lean Glossary >>>
Links of Interest
Systems 2 Win >>>
A suite of Excel-based lean templates to document your
continuous process improvement activities and results.
Business 901 Podcasts
>>>
Mike Osterling joins other podcast guests including industry thought leaders Michael Ballee, Drew Locher, Mark Graban and more! Listen in as Mike addresses the power and challenges of moving kaizen events off the shop floor and into the office.
Mike Osterlling Podcast: Taking Lean to the Office
Upcoming Workshops and Talks
February 28, 2011; Phoenix, AZ
American Society for Quality (ASQ)
White
Collar Lean: Kaizen Events for the Office (60 minute presentation)
March 17, 2011; San Antonio, TX
International Lean and Six Sigma Conference (AQI)
"A3 Problem Solving - Lean's Missing Link"
March 24, 2011; San Diego, CA
San Diego State University (part of the
“Lean Enterprise Certificate Program”)
Current State Value Stream
Mapping (eight-hour workshop at industry location)
March 22, 2011; San Diego,
CA
University of California San Diego (part of the “Lean Enterprise Certificate
Program”)
Inventory, Pull Systems and the Supply Chain (five-hour workshop)
March 31, 2011; San Diego, CA
San Diego State University (part of the “Lean
Enterprise Certificate Program”)
Future State Value Stream Mapping (eight-hour
workshop at industry location)
April 12, 2011; San Diego, CA
University
of California San Diego (part of the “Lean Enterprise Certificate Program”)
Visual Workplace and 5S (five-hour workshop)
April 14, 2011; San Diego,
CA
San Diego State University (part of the “Lean Enterprise Certificate
Program”)
Kaizen Events (four-hour workshop)
April 14, 2011; San Diego, CA
University of
California San Diego (part of the “Lean Enterprise Certificate Program”)
Changeover Reduction and Lean Equipment (five-hour workshop)
May 17, 2011; Pittsburgh, PA
ASQ International Conference
"A3 Problem Solving - Lean's Missing Link"
June 2, 2011; San
Diego, CA
San Diego State University (part of the “Lean Enterprise Certificate
Program”)
Lean Equipment, TPM and plant tour (four-hour workshop)
June 8, 2011; San Diego, CA
University of California San Diego (part of the
“Lean Enterprise Certificate Program”)
Final Team Presentations
(five-hour workshop)
October 24, 2011; Dallas, TX
Association for Manufacturing Excellence (AME) - Annual Conference
White Collar Lean (eight-hour workshop)